At Margaret & Rose, we are committed to protecting the personal information of our customers.

This Privacy Policy explains how we collect, use, and protect your personal data.

By using our website and services, you agree to the practices described in this policy.

1. Collection of Personal Information

Margaret & Rose collects various types of personal data to provide you with the best possible shopping experience.

This information may include:

Information you provide directly:

• First and last name

• Shipping and billing address

• Email address

• Phone number

• Payment information (processed securely by our payment provider)

• Customer service correspondence

Information collected automatically:

• IP address

• Device type and browser information

• Operating system

• Referring website

• Pages visited and time spent on our website

• Interaction data (such as clicks and scrolls)

Information from third parties:

• Payment processors (transaction confirmation and fraud signals)

• Advertising and analytics partners (such as Meta and Google)

• Shipping and logistics partners (delivery status)

2. Use of Personal Information

The personal data we collect is used for the following purposes:

• Processing and shipping orders

• Managing payments and preventing fraud

• Communicating with customers regarding orders and products

• Improving customer service and responding to inquiries

• Sending information about new products, promotions, and events (only with customer consent)

• Analyzing website performance and user behavior

• Measuring the effectiveness of advertising campaigns

3. Sharing of Personal Information

Margaret & Rose does not sell, rent, or share personal information with third parties, except in the following cases:

• With third-party service providers that process payments or manage shipping

• With advertising and analytics partners including Meta (Facebook and Instagram) and Google, for the purpose of ad delivery, measurement, and website analytics

• When required by law or to comply with legal processes

• To protect the rights, property, or safety of Margaret & Rose, our customers, or the public

• In the event of a business transfer, merger, or acquisition

4. Data Security

Margaret & Rose uses appropriate security measures to protect personal data from unauthorised access, alteration, disclosure, or destruction.

These measures include:

• The use of encryption technologies (SSL) for payment transactions

• Limited access to personal data by employees and partners who need the information to perform their duties

• Regular review of security practices

5. Data Retention

Margaret & Rose retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or tax obligations. When personal data is no longer required, it is securely deleted or anonymized.

6. International Data Transfers

Because Margaret & Rose works with international fulfillment partners and technology providers, your personal information may be transferred to and processed in countries outside the United States and outside your country of residence. Where applicable, we rely on appropriate legal safeguards, such as Standard Contractual Clauses, to protect your data during international transfers.

7. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us at info@margaretroseboston.com and we will delete the information.

8. Customer Rights

In accordance with applicable laws, customers have the following rights regarding their personal data:

• Right of access: You may request a copy of the personal information we hold about you.

• Right of correction: You may request that we correct any inaccurate or incomplete data.

• Right to deletion: You may request the deletion of your personal data, subject to legal retention requirements.

• Right to withdraw consent: You may withdraw your consent to data processing at any time.

• Right to opt out of marketing communications at any time by using the unsubscribe link in any marketing email.

To exercise any of these rights, please contact us at info@margaretroseboston.com.

9. Cookies and Similar Technologies

Margaret & Rose uses cookies and similar technologies to improve the user experience on our website. Cookies help store user preferences, analyze site usage, and support advertising.

The categories of cookies we use include:

• Essential cookies: required for the website to function properly, including shopping cart and checkout functionality.

• Analytics cookies: used by Google Analytics and similar tools to help us understand how visitors interact with our website.

• Advertising cookies: used by Meta (Facebook and Instagram) and Google to deliver relevant advertisements and measure the effectiveness of our ad campaigns. These include the Meta Pixel and Google Ads conversion tracking.

• Functional cookies: used to remember your preferences and settings.

Customers can adjust their browser settings to refuse cookies, but doing so may limit some site functionality.

10. Updates to This Privacy Policy

Margaret & Rose reserves the right to update this Privacy Policy periodically.

Any changes will be posted on this page along with the updated effective date.

We encourage our customers to review this section regularly to stay informed about how we protect their information.

11. Contact

For any questions regarding this Privacy Policy or how your personal data is handled, please contact us at info@margaretroseboston.com.