Refund Policy

At Margaret & Rose, we are committed to providing every customer with excellent service and a pleasant shopping experience.

Our return and refund policy has been carefully designed to ensure your satisfaction while maintaining fairness and transparency.

Please review the following guidelines before requesting a return or refund.

Order Cancellations

Orders may be canceled within 1 hour of purchase. After that time, we cannot guarantee cancellation due to our automated fulfillment process.

If you wish to cancel, please contact us immediately at info@margaretroseboston.com.

If your order has already shipped, it can no longer be canceled, but you may return it once received for a refund. Always include your order number in your email.

Orders Still in Transit

Returns and refunds can only be processed after your order has been delivered.

Orders that are still moving through the carrier network cannot be cancelled or refunded solely because they have not yet arrived, provided the shipment remains within the estimated delivery window of 5 to 21 business days.

If your tracking has not updated recently or you are concerned about your delivery, please contact us at info@margaretroseboston.com before contacting your bank. In most cases we can resolve the issue quickly with an updated tracking status or a replacement shipment.

Returns

We currently do not offer free returns. Return shipping costs are the responsibility of the customer.

Can I return my order?

Yes. Items purchased from Margaret & Rose may be returned within 30 days of delivery, provided that the following conditions are met:

  • The item has not been used or worn

  • The item is returned in its original condition and packaging

  • The item has not been damaged by the customer

  • For hygiene reasons, intimate apparel and undergarments cannot be returned

  • All returns must include a tracking number (Track & Trace)

  • Return shipping costs are always paid by the customer, regardless of location

  • The return must be pre-approved by our customer service team

If these conditions are not met, the return may be refused.

If you receive a damaged product, please take a clear photo immediately upon arrival to verify that the damage was not caused after delivery.

We reserve the right to deny a return if we believe the product has been used or damaged beyond our responsibility.

Easy 3-Step Return Process

  1. Contact Us — Email info@margaretroseboston.com to request a return. Include your order number, the reason for the return, photo evidence if the product is damaged, and your full name and address. We will provide you with the correct return address. Do not send the package to the sender's address.

  2. Ship Your Package — Send the package to the address provided, including your return form and tracking number. You are responsible for return shipping. Items must be shipped back within 14 days after your return has been approved.

  3. Refund Processing — Once your return is received and inspected, we'll issue your refund using the original payment method within 14 days.

Note: Return shipping costs are not covered by Margaret & Rose, as we offer free shipping on original orders and operate under an international logistics model. Our fulfillment partner is located outside the United States, so return costs may vary. Please contact customer service if you need assistance finding the best shipping option.

Right of Withdrawal

You have the right to withdraw from your purchase within 30 days of receiving your order, provided you are purchasing as a private consumer (not for commercial use).

Since our system is fully automated, orders are processed immediately and cannot be stopped once placed. However, you can still return the product after it arrives.

To exercise your right of withdrawal, please send a clear email to info@margaretroseboston.com.

Your withdrawal is complete once the product has been received back at our facility. Return shipping costs are the customer's responsibility.

If an order is already in transit, it cannot be canceled. Please wait for delivery and then initiate a return.

To speed up processing, please send us your return tracking confirmation once available.

Consequences of Withdrawal

If you exercise your right of withdrawal, we will refund all payments received, excluding shipping costs, within 14 days of receiving your returned items. Refunds will be processed through the same payment method used for your purchase.

All returns are paid by the customer and must be sent to our central fulfillment partner.

Before shipping any return, you must first email info@margaretroseboston.com to confirm eligibility.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive an incorrect or damaged item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain products cannot be returned, such as:

  • Personalized or custom-made items

  • Personal care products

  • Hazardous materials (flammable liquids or gases)

  • Sale items and gift cards

Exchanges

You may request an exchange for a different size or color. Exchanges are free, but shipping costs for the replacement item (approximately $20) apply.

You do not need to return the first item, making the process faster.

Contact info@margaretroseboston.com to begin an exchange.

Refunds

After your return has been received and approved, your refund will be issued using your original payment method. Please allow up to 2 weeks for banks or credit card issuers to process the transaction.

Unclaimed Packages

Unclaimed or undelivered packages may incur additional fees. Returned items that are not picked up cannot be reused, and return shipping costs will be deducted from your refund. In such cases, the full order amount will not be refunded.

Customer Support Before Chargebacks

We are committed to resolving customer concerns quickly and fairly. Customers agree to contact our customer support team at info@margaretroseboston.com before initiating a payment dispute or chargeback.

Most issues can be resolved through returns, exchanges, replacements, partial refunds, or full refunds where applicable. We ask for a reasonable opportunity to resolve the matter before any formal dispute is filed with your bank or card issuer.

For all return or refund inquiries, please contact: info@margaretroseboston.com